Arbitration News

State's Lemon Law Arbitration Program Backs Consumers 

As National Consumer Protection Week concludes, Massachusetts Consumer Affairs Director Beth Lindstrom urged consumers who end up with defective cars to make their first line of defense the state’s Lemon Law Arbitration program. 

During Director Lindstrom’s tenure, the Office of Consumer Affairs’ New and Used Vehicle Lemon Law Arbitration program awarded more than $3 million to car buyers that wound up with either new or used lemons. More than half of the $3 million was the result of settlements entered into by manufacturers of new cars or used car dealerships. 

“This track record proves that consumers don’t need to use a legal service to get the compensation they deserve. Our program is free, fast and gets results while avoiding potentially lengthy litigation,” said Consumer Affairs Director Beth Lindstrom. In 2005, nearly 2,000 consumers contacted the Consumer Affairs’ hotline with questions about the Lemon Laws or to apply for arbitration. Read more at mass.gov  

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	Did You Know?
	Arbitration mostly leads to a binding agreement. Arbitration is an alternative to resolving disputes in court. Arbitration allows the parties involved to choose an individual or several individuals with knowledge and expertise in the subject matter of the dispute to hear each party's evidence and present a binding decision. With arbitration, the arbitrator makes a decision for the parties involved in the dispute, as opposed to mediation, which involves a mediator actively attempting to move the parties to agreement.